Water Damage Flood Restoration FAQs


Carpet Drying Flood FAQ

Q. What are the causes of water damage?

Even though the most obvious causes of are severe forces of nature, such as hurricanes or floods, a simple rainfall or snowfall causing a leak somewhere can result in water damage. It is important to firstly inspect the property. Thus, you can locate where the water damage, the cause, and how to fix it. Water damage also can occur when a fire is extinguished, from leaking pipes. And malfunctioning washing machines and heaters. As well as leaks in roofing and siding or from defective gutters; which can cause water to pool around your property and potentially leak into your basement.

Q. What do I do when I first notice water damage?

Following a water-related incident, quickly switch off circuit breakers that distribute power to flooded areas. Remember that safety comes first. If you think it is unsafe or even if you are not sure, call Flood Auckland at 489-7784 24 hours a day, 7 days a week. Call your insurance company to inform them of the damage. If severe damage has occurred, determine whether it is structurally safe to enter. If not or you are unsure, immediately make arrangements to stay elsewhere.

Q. How long will it take my property to dry?

The drying process depends on several factors including location, duration and source of water, the types of building materials, the weather conditions and how quickly emergency services begin. We determine when the drying process is completed; through consistent monitoring and evaluation. Even when carpeting feels dry to the touch, the padding and sub-floors may still be wet underneath. Each situation is different; however.  The most common rule of thumb is 3 days for carpet to dry, 4 for the underlay; 5 days for the sub floor and, skirting boards and lower walls  tobe dried below Auckland Council guidelines of 18% moisture.

Q. What happens to my wet furniture?

The extent of damage and the construction of the furniture will determine if your furniture can be restored. Any damage can only be assessed after the furniture has completely dried. Furniture that cannot be salvaged will be documented; a customer release form is needed for anything requiring disposal.

Q. Do I have to throw away all my kitchenware?

Not necessarily. Dishes, cooking utensils and food preparation areas: sanitized, disinfected and reused. You should, however, throw away wooden cutting boards, plastic utensils, baby bottle nipples and pacifiers, since it’s almost impossible to safely clean them.

Q. How fast will mold and bacteria start to grow?

Within hours. Mold thrives in moist and warm environments, any place wet and/or humid is a perfect place for mold to grow. Therefore, action taken immediately is extremely important.

Q. Should I open the windows to help the drying process?

Opening windows to assist the drying process, is not recommended. Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.

Q. Can I walk on the area during the drying process?

Keep foot traffic to a minimum and if necessary, wear appropriate shoes (recommended for your safety).

Q. Restoring or replacing?

Although it varies from case to case, here are a few reasons your carpet may not be salvageable:
Delamination: Occurs when the backing separates from the carpet fiber.
Loss of Adhesion: Caused by prolonged exposure to water or the age of carpet.
Permanent Stains
Carpet Covers Wood Flooring: removing carpeting may to salvage and/or dry the wood flooring.
Sewage Contamination

Q. Why do we use air movers and dehumidifiers?

Water can be absorbed into the drywall, baseboards, sub-flooring when water damage occurs. Drying these surfaces requires high-velocity air movers to accelerate the release of absorbed water into the air. It is necessary to place dehumidifiers to remove excess moisture, to both help protect property and create conditions for efficient drying.

Q. What are the effects of sewage contamination?

Hard surfaces may be both cleaned and sanitized. Items effected and unable to be sanitized, will unfortunately, be discarded.

Porous materials, such as the likes of drywall, ceiling tiles, insulation, particleboard, paneling, etc. Items directly affected, will be removed during our emergency service visit.

Flood Auckland has proudly been providing the professional flood drying services since 1987.

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