Water Damage Flood Restoration FAQs

water damageBrowse our FAQs to learn more about caring for your water damage carpet.

Q. What are the causes of water damage?

Even though the most obvious causes of are severe forces of nature such as hurricanes or floods. A simple rainfall or snowfall causing a leak somewhere can result in water damage. It is important to firstly inspect the property. Thus you can locate where the water damage, the cause, and how to fix it.

Q. What do I do when I first notice water damage?

Following a water related incident, quickly switch off circuit breakers that distribute power to flooded areas. Remember that safety comes first. If you think it is unsafe or even if you are not sure, call Flood Auckland at 489-7784 24. They are open 24 hours a day, 7 days a week. Call your insurance company as well to inform them of the damage. If severe damage has occurred, determine whether it is structurally safe to enter. If not or you are unsure, immediately make arrangements to stay elsewhere.

Q. How long will it take my property to dry?

The drying process depends on several factors including location, duration and source of water. The types of building materials, the weather conditions and how quickly emergency services begin. We determine when the drying process is completed through consistent monitoring and evaluation. Even when carpeting feels dry to the touch, the padding and sub floors may still be wet underneath. Each situation is different however.  The most common rule of thumb is 3 days for carpet to dry, 4 for the underlay and 5 days for the sub floor. Skirting boards and lower walls  to be dried below Auckland Council guidelines of 18% moisture.

Q. What happens to my wet furniture?

The extent of damage and the construction of the furniture will determine if your furniture can be restored. Any damage can only be assessed after the furniture has completely dried.

Q. Do I have to throw away all my kitchenware?

Not necessarily. Dishes, cooking utensils and food preparation areas:

  • sanitized
  • disinfected
  • reused

However, throw away wooden cutting boards, plastic utensils, baby bottle nipples and pacifiers. Since it’s almost impossible to safely clean them.

Q. How fast will mold and bacteria start to grow?

Within hours. Mold thrives in moist and warm environments. Any place wet or humid is a perfect place for mold to grow. Therefore action taken immediately is extremely important.

Q. Should I open the windows to help the drying process?

Opening windows to assist the drying process is not recommended. Outside weather conditions may vary so the technician will determine when and if the outside air is appropriate.

Q. Can I walk on the area during the drying process?

Keep foot traffic to a minimum and if necessary. Wear appropriate shoes. This recommended for your safety.

Q. Restoring or replacing?

Although it varies from case to case, here are a few reasons your carpet may not be salvageable:

  • Delamination: Occurs when the backing separates from the carpet fiber.
  • Loss of Adhesion: Caused by prolonged exposure to water or the age of carpet.
  • Permanent Stains.
  • Carpet Covers Wood Flooring: removing carpeting may to salvage or dry the wood flooring.
  • Sewage Contamination.

Q. Why do we use air movers and dehumidifiers?

Water can be absorbed into the drywall, baseboards, and sub flooring when water damage occurs. Drying these surfaces requires high velocity air movers. That is to accelerate the release of absorbed water into the air. Indeed it is necessary to place dehumidifiers to remove excess moisture. To both help protect property and create conditions for efficient drying.

Q. What are the effects of sewage contamination?

Hard surfaces may be both cleaned and sanitized. Items effected and unable to be sanitized will unfortunately be discarded.

Porous materials such as:

  • drywall
  • ceiling
  • tiles
  • insulation
  • particleboard
  • As well as paneling, etc.

Surely, items directly affected will be removed during our emergency service visit.


Flood Auckland has proudly been providing the professional flood drying services since 1987.

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